Shipping and Delivery Policy
Shipping & Delivery Policy
We ship PAN India & offer FREE Shipping on all the orders above a minimum order amount,& sometimes we do offer FREE Shipping on all the orders which is informed on the website from time to time in the offers section . For all orders below the minimum order amount, an additional actual shipping charge will be applied at checkout. The order will take 3-5 business days to reach your doorstep .You can consider the shipping rates shown at the time of checkout to be final.
Cash on delivery Policy
For all cash-on-delivery orders , an additional handling fee of 50 INR plus shipping charges (if there ) will be applied at checkout. We will call your mobile number to confirm the order prior to processing your COD order. Any unreachable customer will be emailed for further contact. If we are unable to get in touch with you for 7 days from the date of your order, it will automatically be cancelled.
Orders that are placed can be cancelled on the same day by reaching out to our customer care through mail , phone & whatsapp support in time that is before the order is shipped. If you cancel it in time, will refund the full amount back into your account. It may take 8 - 9 business days for the amount to reflect in your account.
Refunds & Replacement Policy
You are entitled to a 100% replacement of your order in case you received something other than what you have ordered , your order reached you in a damaged condition or any other genuine reason (final decision to be taken by us ).
The replacement process must be initiated within 24 hours of delivery of order by reaching our customer care team . The Product must be in an unused /unopen state before seeking a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of receiving the Product.
If the products is opened , used or not its in original state , we do not offer a refund or replacement for opened products due to hygiene concerns.
Unfortunately, we cannot accept returns or issue refunds on sale items or gift cards.
While we at NatureCode are committed to provide the best to our customers you can reach us at email@example.com or contact us on 011-41564433 in case of any concerns or issues .